American is a so-called “legacy” airline–one of the original airlines that brought flight to the American public. Too bad the legacy it is now leaving is one of an inept, uncaring, badly run, rude, airline that employs some of the unhappiest employees in the industry and whose planes are mostly 20 years old or older.
But, as previously posted on this blog, the issue today is that American was forced to cancel more than 1,000 flights involving its MD-80 twin jets because they were not inspected to FAA government standards. The airline, of course, says safety was never an issue—but, you don’t really believe that…do you?
American has left enough people to populate several U.S. towns hustling to find other ways to get to where they want to go…And, to make matters worse, American today announced it will cancel some 900 flights again on Thursday and doesn’t expect things to be back to “normal” till “maybe” Saturday.
Rude,crude employees—Need To Be Fired, Or Dropped Out Of Planes
Time to give serious thought to taking some American Airlines employees and dropping them from some of the planes –though that would be hard to do considering the planes are grounded for inspection.
A friend relates a horror story of trying to get American to pick up the phone to resolve a travel issue, only to be met with seemingly endless waits and then rude employees who either hang up on you or treat you like dirt.
The calls allegedly are recorded by the company…American should listen to each and everyone and fire the employees who treated customers badly.
What YOU Should Do
First and foremost, you must complain to American and complain loudly. Send a return receipt letter by certified mail to American’s corporate headquarters in Texas with a copy to the Federal Aviation Administration.
Search out Internet sites where people might be blogging about the horrid treatment they have gotten from American and join forces….advocate a massive boycott of American Airlines. For most major routes, you do have a choice and you ought to take that option.
If you have no option but to fly American, be as rude to their employees as they are to you. Yell at them. Deride them. Report them. Take their names and badge numbers. Get phone extensions. Find out who their supervisors are. Find out who the supervisor’s supervisor is. Call local television and radio stations. Write and email your local newspaper.Tell friends NOT to fly American. Write your local Congressperson.
American has punished its passengers long enough…time for its passengers to punish American Airlines right back. It is financially weak and getting weaker because of rising fuel costs , among other reasons. Do all you can to put American out of its misery.
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Article Author:
Charles Feldman
Charles has written 495 articles for the site.
Visit Charles's Website: http://www.thefeldmanblog.com
Charles Feldman (G+, Twitter) is an investigative television, radio, & print journalist as well as a media consultant.
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I wish more people would boycott American Airlines. This past Thursday I had such a rude flight attendant that I wanted to file a complaint. I was given the phone number 817-963-1234 by the reservation line. The operator at this number was so ignorant and rude that I told her to just put me through to complaints. She then called me a “stupid f***ing b****” and hung up on me. I e-mailed the complaints department about this vile and appalling behavior, and the e-mail response I got from the company was simply an apology stating that there is no excuse for rudeness. That’s it. I got verbally assaulted by a customer service representative of a company to which I was the customer and that is their response. They really don’t care. NEVER FLY AMERICAN AIRLINES!!!!!!!!
We took American on our honeymoon. We had to go from Chicago-Dallas, Dallas-Puerto Vallarta. They only bring the drink cart around once in each segment, and when they come back with the trash bag, they don’t bother to ask if you want a refill. On the Dallas-Puerto Vallarta segment, I asked for some water after the beverage service, and she did bring it, but she looked at me like I was from another planet.
If you charge a soldier for his bag when he is going back to a war zone, and you have an expiry date on Frequent Flier miles, I will have all my friends and family, friends, and co-workers ( about 600 people) boycott you!
I will also post this on my website for the unforeseeable future. I thought the United folks were rude and sucked… Try American, they suck worse, and we will never fly them again!!!!!!!
I am very disappointed with your lately service, In the past 6 month I have had in most of the flights only delays and fight cancellations. I have been using your service for many years for all my business trips, at this point AA is no more reliable for my yearly business trips and I am beginning to book all my future flights with United Airlines.
Your dependability, flight service and all the lately delays because of maintenance issues, have convince me that I can not anymore count with you as an professional carrier for all my business trips. Also all the maintenance issues, the poor plane conditions is proof of your planes to be in dangerous conditions for my safety.
American Airlines lost my luggage and never fully paid me for it.You can not speak to a Supervisor or anyone in charge regarding anything. This is for all the little guys.
When the little guy wins, we all win.
American Airlines
Director Of Central Baggage
Debbie David
Amon Center Boulevard
Fort Worth TX,76155
Email: Debbie.David@aa.com
Direct Number 1-817-963-1234
Her Administrative Assistant name is Doug Park.
I’m just a little guy… Good Luck
I am posting this response on every blog I can find to get the word out. Don’t waste your money on American Airlines.
I wish I had found this blog before my trip last week. I would NOT have bothered with these AMERICAN AIRLINES ***holes.
My suitcase was broken into and some of my tools were STOLEN while my bag was in posession of their company. I was on a business trip and really needed them.
The lock was cut, but hung back through the loops so it appeared to be intact when I glanced at at after pulling my bag off the carousel.
What did I get from AA?
A SAPPY letter full of meaningless niceties and hollow, canned platitudes telling me that I should have reported the loss within 24 hours.
Gee thanks, for nothing you jerks.
In the past, I just wore my pocket tool and swiss army knife on my BELT and they were NEVER stolen. I also never hijacked a plane with them either.
But now that EVERYONE is treated like a terrorist… we have to check our personal property …and trust that these clueless corporate jerks are competent enough to hire honest employees.
Obviously, they don’t deserve MY trust or my COMPANY’s money.
I don’t care who you fly with folks, but DO NOT FLY WITH AMERICAN AIRLINES.
I dont fly often but my grandmother is constantly flying around the country for work and she Refuses to use American. She very rarely had even a neutral experience with them.
American Airlines….biggest rip off ever. The lost my luggage for a week, kindly authorized me to go out and spend money up to $500 for replacement items. Did as I was instructed and sent in in receipts for $165 plus a 4 page letter complaining about my damaged baggage, rude customer service, hours of lost time trying to find clothes while on my cruise and causing me distress, they had the NERVE to send me a form apology letter today with a check for $89.05. They suck big time. Will NEVER EVER fly with them again. They deserve to be boycotted.
American Airlines treats its employees just as badly! The employees are told not to offer information to customers about bag fees, etc unless specifically asked that question, so they can make profit! And they made a huge profit from all those fees. They tell their employees to be deceitful, and they treat their employees the same way! They treat their employees like garbage. Hopefully people will boycott American Airlines. The management is deceptive and utterly disgusting. It is the most unprofessional and deceitful workplace, and they don’t deserve to have their jobs.
Totally agree. I flew this summer and the employes are rude, surly and generally unhappy. I’ve sent several letters and took your advise on being as rude as they were. It was so freeing and rewarding to be mean, stupid, unprofessional and cranky like them.
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