American is a so-called “legacy” airline–one of the original airlines that brought flight to the American public. Too bad the legacy it is now leaving is one of an inept, uncaring, badly run, rude, airline that employs some of the unhappiest employees in the industry and whose planes are mostly 20 years old or older.
But, as previously posted on this blog, the issue today is that American was forced to cancel more than 1,000 flights involving its MD-80 twin jets because they were not inspected to FAA government standards. The airline, of course, says safety was never an issue—but, you don’t really believe that…do you?
American has left enough people to populate several U.S. towns hustling to find other ways to get to where they want to go…And, to make matters worse, American today announced it will cancel some 900 flights again on Thursday and doesn’t expect things to be back to “normal” till “maybe” Saturday.
Rude,crude employees—Need To Be Fired, Or Dropped Out Of Planes
Time to give serious thought to taking some American Airlines employees and dropping them from some of the planes –though that would be hard to do considering the planes are grounded for inspection.
A friend relates a horror story of trying to get American to pick up the phone to resolve a travel issue, only to be met with seemingly endless waits and then rude employees who either hang up on you or treat you like dirt.
The calls allegedly are recorded by the company…American should listen to each and everyone and fire the employees who treated customers badly.
What YOU Should Do
First and foremost, you must complain to American and complain loudly. Send a return receipt letter by certified mail to American’s corporate headquarters in Texas with a copy to the Federal Aviation Administration.
Search out Internet sites where people might be blogging about the horrid treatment they have gotten from American and join forces….advocate a massive boycott of American Airlines. For most major routes, you do have a choice and you ought to take that option.
If you have no option but to fly American, be as rude to their employees as they are to you. Yell at them. Deride them. Report them. Take their names and badge numbers. Get phone extensions. Find out who their supervisors are. Find out who the supervisor’s supervisor is. Call local television and radio stations. Write and email your local newspaper.Tell friends NOT to fly American. Write your local Congressperson.
American has punished its passengers long enough…time for its passengers to punish American Airlines right back. It is financially weak and getting weaker because of rising fuel costs , among other reasons. Do all you can to put American out of its misery.
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