One Response

1. Anita

   August 5th, 2010 at 4:16 pm

   1

   HI, I agree with your article and it is Aug 5, 2010. I was given a text 4 days prior to my minutes and monthly charge to start fresh when they csent the text informing me I was close. I phoned them to get reassurance that I was o.k. as I was in the hospital and my daughters cell speaker was broke so we couldn’t possibly use the 463 minutes in 4 days when it was also Wednesday and as of Friday at midnight calls are suppose to be free.
   Well my bill has been fine since they pulled a plan switch without my knowledge, reducing my minutes for 3 lines and sending me a 665.00 bill in December 09!! NO AUTH was ever given to them to do any such thing and why would anyone reduce minutes to a level you could not possible get by with inn a month and then expect overratures and the very large bill you wil receive? I went nuts on them and they credit the account 227.00 and FORCED me to pay the rest or have no service and pay contract fee’s! Well here it it a few months later and once again they have overratures that they themselves can’t account for by call! In NO way did we ever go over oin that time period when I was in the hospital and her phone was broke! I have argued my case for many hours and they have the WORST customer service I have ever experienced. They claim due to helping me in December 09 with that credit they refuse to budge on the new fiasco! They did initially credit me 100.00 and then turned my phone off unknowingly as the supervisor just decided after the call and approval to undo the credit and turn the phone off out of the blue!!
   Now what can the consumer do anyone? When you know you are dead right and in NO possible way could you have gone over due to circumstances such as ours at the time and them switching plans without your approval to get overrature monies. What CAN THE CONSUMER DO AND WHERE ARE THE RIGHTS FOR PEOPLE SIGNING CONTRACTS FOR CELLS, TV SERVICE AND INTERNET THAT DO NOT RECEIVE SERVICES FOR WHAT MONIES WERE AGREED UPON? SUCH AS DISH/DTV AND THERE 4EVER ACCURATE PROMO DEALS THAT DON’T SEEM TO EVER BE RIGHT ON THE BILL AND IT IS YOU’LL SEE A CREDIT…WHEN YOU DO YOU ALSO SEE A BIGGER BILL AND THEY GIVE YOU THE RUN AROUND..QWEST IS KING OF RIPPING PEOPLE OFF AND SO MANY HAVE BEEN THRU THAT WITH THEM.
   Rant done..Any advice would be appreciated but please no mean comments. I’ve been through it all and have files 2 inches thick of names, i.d. numbers, times of calls and what transpired with companies and to no prevail..you still get stuck with that fee wven when your t.v. changes non stop and you get told by dish to walk door to door and find the people with dish and have them call to reprogram there remote as it is controlling your dish! Yes, that is what we were told to do and we are going on 7months of having whoever change our channels non-stop and one DVR doesn’t work, hasn’t from the first night, but they claim I have to keep paying for service that don’t work! and I am. Lovely..where are our right?
   ARGH..sorry done..lol.thank you for letting me vent